Each of our creations is crafted from the finest 18k gold (yellow, white, or rose) and carefully selected high-quality diamonds, often G/H color and VS clarity. We choose only the most beautiful, natural stones to ensure every piece captures a timeless elegance and brilliance.

Every KATEEZ piece undergoes a certification process in France and is hallmarked with the “poinçon tête d’aigle” (eagle’s head stamp), guaranteeing the purity of the gold.

Each of our pieces has a custom KATEEZ certificate of authenticity attesting to the materials, ownership and quality of your jewelry.

Additionally, every KATEEZ piece undergoes a certification process in France and is hallmarked with the “poinçon tête d’aigle” (eagle’s head stamp).
This official French hallmark guarantees the purity of 18k gold and certifies the authenticity of the precious metal.

All KATEEZ jewelry is subject to the legal guarantees in force.
These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewelry, consequences of normal wear and tear of jewelry, as well as any damage resulting from repairs or manipulation not carried out by KATEEZ.

Each piece is presented in our signature gift packaging and is accompanied by a certificate of authenticity.

Not all of our jewelry is available for purchase on our website. If you are interested in a creation that isn’t available, don’t hesitate to contact our Customer Service department by email at: contact@kateez.com

Yes. We are pleased to offer bespoke services for those seeking a truly one-of-a-kind creation. Please contact us at contact@kateez.com to discuss your vision.

We recommend storing your jewelry in its original case, avoiding exposure to chemicals or perfumes, and cleaning gently with a soft cloth.

You can place your order directly through our website. Simply select your desired piece, choose your size or personalization if applicable, and proceed to checkout.

When a specific size or variation of a piece is not immediately available, we are pleased to offer it as "Pre-Order." This means your jewelry will be individually crafted especially for you. Pre-Order pieces require additional production time, and will take 6-8 weeks to manufacture and ship.

You may view your order history by logging into your account on our website. If you placed an order as a guest or require further assistance, our Client Services team will be delighted to assist you.

We begin preparing your order immediately, we ask that you contact us within 24h if you wish to modify or cancel your order. We will do our best to accommodate your request whenever possible. You can contact us at: contact@kateez.com

Yes, we ship worldwide. We are pleased to offer complimentary shipping on all orders.

A tracking number will be provided once your order is dispatched and a signature is required upon delivery.

Within the EU, UK, US and UAE: Duties and taxes are included (Delivered Duty Paid) and covered by KATEEZ. You will not be charged additional fees for import when receiving your order in these regions.
Other International Destinations: Your order may be subject to import duties and taxes (including VAT) when the package reaches your country.

Within the EU, UK, US and UAE: Duties and taxes are included (Delivered Duty Paid) and covered by KATEEZ. You will not be charged additional fees for import when receiving your order in these regions.

Other International Destinations: Your order may be subject to import duties and taxes (including VAT) when the package reaches your country.

All shipments are fully insured for their value during transit, for your complete peace of mind.

Delivery times vary depending on destination. Ready-to-ship pieces are typically delivered within 2-7 business days once shipped. Made-to-order or personalized items may take 6–8 weeks.

We accept major credit cards, Apple Pay and other secure payment methods. Available options will appear at checkout.

At this time, we do not offer installment payment options. Full payment is required at checkout to confirm your order.

Absolutely. Our payment system uses industry-leading security standards and advanced encryption technology to ensure that your personal and payment information remains completely protected.

We accept returns within 14 days of receipt for eligible items, provided the jewelry is unworn, in its original condition, and accompanied by all original packaging and certificates.

Please note that bespoke and personalized pieces are final sale and not eligible for return or exchange.

1. Contact Us: Email our customer support at contact@kateez.com with your order number and the reason for the return.
2. Await Authorization: We will review your request and provide return authorization if it meets our policy.
3. Ship Items Back: After you receive authorization, send your item(s) back to the return address provided. Please use a trackable shipping service or purchase shipping insurance. We are not responsible for return shipments lost in transit.